Information We Collect During Your Use of Voxer Site or Use the Products:
Information and Data Collected During Normal Use of the Products. In order to perform to its specifications, the Products will regularly communicate with Voxer hardware/software/servers during the normal course of operation and such hardware/software/servers will retrieve, process, transmit and store data and content from the Products and the devices which the Products are loaded onto (including voice conversations and text conversations). In addition, the Products may automatically send us crash reports from your device. We use this information to diagnose problems with the Products and to improve them.
Contacts Information. As part of your usage of our Products, we provide you the opportunity to connect automatically with your friends. We employ various techniques in order to facilitate friends finding each other on our service, including offering contact importer tools to facilitate adding to your contacts (including Facebook Friends and contacts in your address book) so that you can more readily ask your contacts to join and communicate with you through the Voxer Products. With your permission, we will access your address book, call log and SMS log, and import your contacts’ names, email addresses, phone numbers, image, geographic location and Facebook IDs to facilitate automatic connection with your friends. We do this only for contact matching to help your friends and you find each other. Also, when you invite friends to the service, we will access your Address Book and we will import your contacts names and phone numbers in order to facilitate the invitation. We also collect some settings that help us to interpret your data, such as the language and keyboard settings that you have established, and the phone’s carrier, mobile network code and mobile country code.
Location Information. If you have enabled location services on your phone, we collect your location information to make a map available to the recipients of your messages showing your location. If you do not want this information collected by us, you can disable location services on your phone.
Aggregate Data. Voxer (and its contractors) may track, collect and report aggregate data regarding user activity, Products usage or Voxer Site usage (via analytics software or otherwise) and we may use this data for commercial purposes, but we shall not share any personally identifiable information except as expressly specified herein or in the Voxer License Agreement.
Device Data. Voxer (and its contractors) may collect and use technical data and information about Customer’s device and the system and application software incorporated on the device, to facilitate the provision of software updates, Product support and other services to Customer (if any) related to the Product. Voxer may use this information freely, including to improve its offerings or to provide services.
Site Activity Information; Device and Browser Information. We may keep track of and store in log files some of the activities you participate in while using the Voxer Site. In some cases you are also taking an action when you provide information or content to us. When you access t he Voxer Site from a computer, mobile phone, or other device, we may collect information from that device about your browser type, location and . Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), pages visited, referring/exit pages, operating system, date/time stamp, and click stream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Click-through URL. In some of our email messages we use a “click-through URL” linked to content on the Voxer website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.
Pixel Tags. In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database maintained by us or our contractors.